Legal

Refund Policy

Effective date: July 26, 2026

This Refund Policy applies to Panon Valley LLC products, including Frobly, unless product-specific terms say otherwise. It works together with our Terms of Use.

1. Products and pricing

Panon Valley’s paid products, their features, and their prices are shown on the applicable product website and at checkout. This policy explains how billing, cancellation, and refunds work across Panon Valley products, including Frobly.

2. Recurring billing

• Paid subscriptions renew automatically at the interval shown at purchase (for example, monthly or annually) until canceled.
• Each renewal charges the payment method on file.

3. Cancellation

• You can cancel before renewal to avoid future charges.
• Cancellation stops future billing.
• Access may remain until the end of the paid period unless stated otherwise in-product.

4. Refund requests

You can request a refund by contacting billing@panonvalley.com. Refund requests are reviewed case by case. Examples of situations that may be considered include:

• an accidental duplicate charge;
• a fraudulent or unauthorized charge;
• a technical issue that prevented reasonable use of the product; or
• a billing error.

We do not guarantee a refund in every case. At the same time, this policy does not limit any applicable consumer rights you may have under the law of your jurisdiction, and nothing here overrides those rights.

5. Payment disputes

If you believe there is a problem with a charge, please contact billing@panonvalley.com before filing a payment dispute with your bank or card provider, so that we can investigate and help resolve the issue directly.

6. Approved refunds

Where a refund is approved, it is returned to the original payment method where possible. The time it takes to appear depends on the payment processor and your card or bank network.

7. App store purchases

If Panon Valley later sells through the Apple App Store or Google Play, refunds and cancellations for those purchases may be handled by the applicable store according to that store’s rules.

8. Contact

For any billing or refund question, contact billing@panonvalley.com.